Goodlife Health Clubs Hillarys

Signed up for reformer classes but they keep signing people up and you can never get into the class you want. So frustrating. So you book classes judt to get one. Knowing that it's probably not the best class time wise for you. Then you can't attend cause you should have known better. Then they have a silly rule that you can't cancel online after 2 hours before the lesson. So then I've added to the problem of people not able to get in. Very frustrated

I first signed for the 12 months plan. Then within the first 7 days I cancelled and it was fine. On the very next day the manager calls me and use his very salesman ways to bring me back, by saying the weekly amount would go from 34.99 to 24.99 and I won’t have the commitment of 12 months, I could cancel anytime. After 2 weeks I went back to Goodlife Hillarys and and the manager treated me very differently and after explaining what he said to me on the phone, he would “do this for me” and I would only have to pay the first month. I asked to send to my email the cancellation paperwork, so I have a proof that was cancelled. He never sent and now my account was debited TWICE on the same day. $29.99 and $34.99. WHAT IS THIS FOR???? When I login still says 12 months contract. Will I have to go there again and make a scandal for them to cancel this membership I was dragged into again?Don’t signed up with them. When you go there to cancel the manager treats you like garbage.

Facilities good, however too many members and long waits to use most machines. Have not been able to complete my normal triceps workout as there are only two rope attachments which are often hogged by one person using both. I came from healthy life fitness centre which closed down and had half the members, same floor space and much more equipment and attachments. Unfortunately no other nearby gyms are full service large gyms. Goodlife seems unwilling to spend a little money on providing enough attachments for members to use while selling too many memberships to have a functioning gym.

Good gym in terms of equipment, facilities and cleanliness but awful in terms of members etiquette. Join up and you will be guaranteed to often have to wait for a teenager to scroll through tik tok for 20 minutes before you can use the bench press or other busy equipment. These issues have been reported to the manager who reckons that's not a big deal so here you go. Go to Karryniup or Innaloo instead if you want to train seriously.

The facilities are nice, and I enjoy the variety and frequency of classes they have. On-site people are also friendly.However I find the way Goodlife manages memberships and payments a little dishonest.Since I joined, there have been regular errors in billing, always to their advantage. You have to follow up with them for the refunds, and I often find it is still not fixed in the next billing period.They often find justifications, like I changed my membership and the system didn't update the info. But any additional fees (eg: membership upgrade) are always accurately billed.Problems with systems that only benefit the business are deceptive and can no longer be justified as system errors. I hope Goodlife is quickly working on improving the way they do business (and their systems).

Helpful staff let me sign up for a short term (2 month) membership hassle free, even gave us a discount. Great equipment, full of lifting platforms and loads of space. Zero complaints.

Had difficulty pausing membership at a seperate goodlife and had exceptional customer service from both Chloe and Steve whom were able to resolve this situation which has caused undue stress.

Please think carefully before joining. The gym space is functional, clean and well maintained. However, when trying to cancel my membership I was given information that didn't sound right so I phoned Consumer Protection. The fitness code of conduct states you can cancel for any reason at any time and do not have to attend the club to do so and that they should respond within 7 days. Read the other reviews, my experience with cancelling has been completely unacceptable to say the least.

This gym steals your money and doesn’t return it. Joined up before they had opened. When there were delays, I was given the option to cancel my membership, so I did. Then they took out joining fees and weekly membership fees anyway. They weren’t even open yet and I had cancelled. After many emails it took over a month to get the money refunded. A few months passed and then they started taking money out again!!! Every week they steal money from me and won’t refund me or reply. Such terrible customer service. I will have to have my bank block them.

Only go to this gym if you enjoy standing around waiting for equipment while groups of 5-10 teenagers stand around talking to their mates and flexing in the mirror. The children that predominately occupy this gym also feel no need to use towels/wipe down equipment after use so hygiene is an issue.